Sue DeFrance - October 2019 Employee of the Month
There's Something About Sue...
Sue exhibits a professional attitude when dealing with other departments, hospitals and doctor's offices. She is always willing to help resolve any matters.
Sue has a positive attitude, and is pleasant and shows care and concern for fellow employees.
Sue keeps doctors informed of their pending OPPE/FPPE paperwork and compiles as much information as she can to facilitate the completion of peer reviews by doctors. She brings the paperwork to doctors to the floors or their offices in campus when they are not able to come by the credentialing department to complete. Sue goes the extra mile for everyone.
When Sue gets calls from patients, she listens and understands their needs then she finds an answer for them or makes sure to get the right person that is able to help them before transferring the call.
Sue is willing to assist in duties outside of her job scope. She helps proctor residents testing. She also covers the phones for other departments. When volume increases in other areas, Sue helps in any way to ensure deadlines are kept and she never says "no". She is always there with a helping hand.